📞 +1(626)808-2713 For Any Questions
Ordering & Payment

Do you have a physcial store?
Are the items in the photos the actual items I will receive?
What methods of payment do you accept?
Do you charge sales tax?
Does Maison de Luxe provide any warranties?
Consignment

What items do you accept for consignment?
How much can I get for my item(s)?
How long does it usually take for my item to sell?
How much are your consignment fees?
Are you going to sell my item on eBay as well as your web site?
Shipping & Return

What shipping method will be used?
How long will it take to receive my item?
Do you offer expedited/express shipping?
Do you ship internationally (outside the U.S.)?
Does Maison de Luxe accept returns?
Authenticity

How do I know the items are authentic?


Do you have a physcial store?

No, we are currently e-commerce only. We sell on our official site, Pinterest, Instagram.


Are the items in the photos the actual items I will receive?

Our photographer takes separate photos of each and every item. The item you see in the photos is the exact item you will receive.


What methods of payment do you accept?

We accept all major credit cards(Visa, MasterCard, Discover, American Express), wire transfer, and cashier's check.


Do you charge sales tax?

Sales tax will be added to all orders shipped within the state of California.


Does Maison de Luxe provide any warranties?

All products are sold "as is". As a reseller of luxury goods, we do not provide any warranties of any kind. Any warranties or concerns with the workmanship of the brand should be discussed with the brand manufacturer. To help avoid any issues with your purchase, please review the descriptions and photos of each product.


What shipping method will be used?

Your order will be shipped via a secure shipping carrier of our choice. Please do NOT request the shipping carrier to hold package, alter the shipping address or make any other changes before consulting with us. We will not be responsible for lost packages due to any changes the customer makes with the shipping company.


How long will it take to receive my item?

Orders are usually processed within 1-2 business days (holidays excluded) after your payment clears. Shipping times are usually 2-5 days depending on your location (eastern states usually taking the longest).


Do you offer expedited/express shipping?

We offer overnight or 2-day delivery for an additional charge. Please contact us for an estimate.


Do you ship internationally (outside the U.S.)?

We offer international shipping. International buyers are subject to customs taxes and surcharges. We are not responsible for any import duties/customs taxes. For shipments that are rejected/refused or not collected by the buyer, shipping and processing costs will be charged to the buyer.


Does Maison de Luxe accept returns?

All sales are final unless otherwise specified in the product page. Maison de Luxe strives to maintain the quality and integrity of all our products. One way to assure pristine quality of our items is by limiting the amount of times it switches ownership. Due to the value of our products and to protect all future potential customers, we do not accept returns. Please review all photos and item descriptions thoroughly before purchasing.


What items do you accept for consignment?

We accept handbags, wallets, shawls, scarves, jewelry, and other accessories. Items should be in good, resalable condition in order to be considered for consignment. Footwear must be in brand new condition (never worn).


How much can I get for my item(s)?

We will dedicate a personal expert to guide you through our streamlined consignment process. We offer our clients the choice to set their own price or accept our recommendation. Whatever the decision, our duty is to advise you on what we feel is best for you. We will work with you when determining the price and method to get your product sold according to your needs. Instead of making empty promises, we invite you to contact us so we can discuss our low commissions privately.


How long does it usually take for my item to sell?

Unfortunately, it is impossible to provide a timeframe of how quickly an item will sell. It can vary depending on demand for the specific item, condition of the item, or how available your item is in the marketplace. Our duty is to provide guidance according to your current desires and needs. Whether you require a quick sale or optimum price, we can adjust to fit your goals. Please do not hesitate to contact us for your personal consultation.


How much are your consignment fees?

We pride ourselves in offering the best services alongside the lowest fees when it comes to consigning your items. We will work with you to decide what pricing program (flat rate or percentage of sale price) fits for you. Please do not hesitate to contact us for your personal consultation.


Are you going to sell my item on eBay as well as your web site?

Yes, we will list your item on eBay in order to fully utilize all available sales channels.


How do I know the items are authentic?

Maison de Luxe guarantees all items we sell to be 100% authentic. Many of our Hermès goods are purchased personally by our staff directly from Hermès boutiques. Furthermore, all items considered for consignment are inspected meticulously by our in house authentication expert. We do not accept consignment for any items that raise even the slightest doubt or suspicion. As one of the largest Hermès resellers on eBay, we have been trusted by our clients for years. Please feel free to check out our eBay store, where we have earned a stellar reputation. If you have any doubts, we provide an abundance of photos, so you can inquire with any reputable third party authenticators. You can be confident that any item you receive from us is guaranteed authentic.