Help

No, we are currently e-commerce only. We sell on our official site, Pinterest, Instagram.

Our photographer takes separate photos of each and every item. The item you see in the photos is the exact item you will receive.

We accept all major credit cards(Visa, MasterCard, Discover, American Express), wire transfer, and cashier's check.

Buyer acknowledges that the Deposit is non-refundable in all circumstances.

Sales tax will be added to all orders shipped within the state of California.

All products are sold "as is". As a reseller of luxury goods, we do not provide any warranties of any kind. Any warranties or concerns with the workmanship of the brand should be discussed with the brand manufacturer. To help avoid any issues with your purchase, please review the descriptions and photos of each product.

We accept handbags, wallets, shawls, scarves, jewelry, and other accessories. Items should be in good, resalable condition in order to be considered for consignment. Footwear must be in brand new condition (never worn).

We will dedicate a personal expert to guide you through our streamlined consignment process. We offer our clients the choice to set their own price or accept our recommendation. Whatever the decision, our duty is to advise you on what we feel is best for you. We will work with you when determining the price and method to get your product sold according to your needs. Instead of making empty promises, we invite you to contact us so we can discuss our low commissions privately.

Unfortunately, it is impossible to provide a timeframe of how quickly an item will sell. It can vary depending on demand for the specific item, condition of the item, or how available your item is in the marketplace. Our duty is to provide guidance according to your current desires and needs. Whether you require a quick sale or optimum price, we can adjust to fit your goals. Please do not hesitate to contact us for your personal consultation.

We pride ourselves in offering the best services alongside the lowest fees when it comes to consigning your items. We will work with you to decide what pricing program (flat rate or percentage of sale price) fits for you. Please do not hesitate to contact us for your personal consultation.

Yes, we will list your item on eBay in order to fully utilize all available sales channels.

Your order will be shipped via a secure shipping carrier of our choice. Please do NOT request the shipping carrier to hold package, alter the shipping address or make any other changes before consulting with us. We will not be responsible for lost packages due to any changes the customer makes with the shipping company.

Orders are usually processed within 1-2 business days (holidays excluded) after your payment clears. Shipping times are usually 2-5 days depending on your location (eastern states usually taking the longest).

We offer overnight or 2-day delivery for an additional charge. Please contact us for an estimate.

All Sales are Final. Maison de Luxe strives to maintain the quality and integrity of all our products. One way to assure pristine quality of our items is by limiting the amount of times it switches ownership. Due to the value of our products and to protect all future potential customers, we do not accept returns. Please review all photos and item descriptions thoroughly before purchasing.

If a package is returned due to any circumstances including but not limited to: wrong/incomplete address, too many attempted deliveries, etc, buyer is responsible for all costs to have the package re-shipped.

Due to new changes in PayPal and other payment processor’s terms and policies, payment processing fees will be deducted from any refunds under all circumstances. No exceptions.

Yes. Due to the high value of the products, you can purchase insurance with the carrier or 3rd party. Please inquire for insurance quote after placing your order.

Maison de Luxe guarantees all items we sell to be 100% authentic. Many of our Hermès goods are purchased personally by our staff directly from Hermès boutiques. Furthermore, all items considered for consignment are inspected meticulously by our in house authentication expert. We do not accept consignment for any items that raise even the slightest doubt or suspicion. As one of the largest Hermès resellers on eBay, we have been trusted by our clients for years. Please feel free to check out our eBay store, where we have earned a stellar reputation. If you have any doubts, we provide an abundance of photos, so you can inquire with any reputable third party authenticators. You can be confident that any item you receive from us is guaranteed authentic.

We offer international shipping. International buyers are subject to customs taxes and surcharges. We are not responsible for any import duties/customs taxes. For shipments that are rejected/refused or not collected by the buyer, shipping and processing costs will be charged to the buyer.

The customer will be responsible for any duties and taxes imposed by each respective country upon delivery of the item. Maison de Luxe is not able to predict whether your shipment will be assessed any taxes or fees, or the amount imposed.

Each country may have a unique list of prohibited items. As the customer, you are responsible for being knowledgeable of any restrictions/regulations that may prohibit the importation of any products you order.

As the customer, it is important to be mindful of your country’s import laws, policies, or restrictions, including but not limited to items made from animal/exotic textiles. Some countries have restrictions, prohibitions, or specific conditions when importing certain goods. It is the customer’s responsibility to be knowledgeable about and comply with any applicable rules and regulations. We recommend contacting your customs office if you have any questions about import restrictions concerning specific products.